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Order, Payment and Refund Policy

In order to provide the smoothest ordering process possible, the following policy applies to all Website Designs and MYOB / Xero Custom Form Template orders placed with us either online or over the phone. If you require clarification on any of the following points, please contact us directly by phone or email. Our details can be found on our Contact page.

If you purchase a Website Design or MYOB / Xero Custom Form Template from us, we will request certain personally identifiable information from you. You will be required to provide contact information (such as name, email, and postal address) and your business information, ABN, logo and artwork if needed. We use this information to complete the work and for billing purposes. We will also use this information to contact you as we complete stages of your work for your approval.

See Privacy, Website and Security Information

We accept the following payments

Secure Credit or Debit Card payments
PayPal
Direct Deposit
Cash or using a gift voucher

Secure payments through Paypal

We use Paypal as our secure payment gateway for all card payments so that your payment can be made safely and securely. Your payment details are sent encrypted through Paypal, no credit card information is stored on our website. You will also be covered under PayPal’s buyer protection program.

Please note the word ‘PayPal’ or similar may appear on your Bank Statement even when using your Debit/Credit card for payment.

What is a Payment Gateway

A payment gateway acts as a digital cashier for online stores, serving as the intermediary (or middleman) between the store and your bank. It allows businesses to accept a range of electronic payments, including credit and debit cards. This gateway encrypts sensitive information, verifies the transaction, and ensures that funds are securely transferred from the customer’s account to the merchant’s account.

Secure payments through Paypal

The security of your personal information is important to us. When you enter sensitive information (such as your name and address), we simply use these details to process your booking/order as required.

The transaction starts when you, the customer, clicks the Add to Cart button.

You will see a shopping cart or checkout page next.

After reviewing the Checkout page, you will click the Place Order button. If paying using the Pay by PayPal, you will be taken to PayPal’s website to complete the transaction. If paying using your Debit/Credit card, your details are sent encrypted via a temporary secure payment Token to PayPal for authorisation.

What is a Token

Payment tokenisation replaces sensitive payment information, such as credit card numbers, with a unique, random set of characters. This process helps keep payment data safe during transactions, because the actual card information is not being used or stored.

If you have any questions about security on our website, you can email us at [email protected]

Deposits

We will ask for a deposit to be paid before we start working on your Website Design or MYOB / Xero Forms. For MYOB / Xero Forms, we require a $250 deposit to start for any MYOB Form designs, and $200 for Xero Form designs which is the cost of the first form. Remembering the first form is the most time consuming. Each form is custom designed around your preferences, logo size and colours, the form type and important fields. For website designs we require a $750.00 deposit to start. A lot of work goes into the first page and sets the theme for the other pages.

Cancelling an Order

Customers are welcome to cancel orders at any time before work has started on the order. If we have started work on your order, we will issue a refund minus the time spent. For example, if we are half way through completeing your work, we will issue a 50 percent refund if you choose to cancel. If the cancellation is due to extenuating circumstances, please let us know so that this can be considered for a full refund. We’re real people here and know life can throw anything at us at any time. Please let us know of any hardship, we’re more than happy to help.

Refunds

If we are unable to complete your order and the fault is our own, we will offer you a full refund. If we can’t complete your order due to not receiving feedback from you for any work sent to you to be approved and after waiting 14 days, we will not be obligated to offer a refund for any work we have done.

If the work is faulty, we will gladly fix the fault. If in a very rare case the fault cannot be fixed, we will issue a refund for the faulty work. In the event we cannot provide a fix in a reasonable time-frame, we will refund the purchase price of the work.

When a refund is required, it will be processed via the payment method used when placing the order. Refunds are generally processed within 48 hours of approval. Some payment options can take up to a week to appear back into your account.

Need help?

Please don’t hesitate to reach out and chat with us. We’re more than happy to help, our aim is to work with you and provide a service that meets your expectations. Together we can find a solution.